Spribe Game Privacy Policy — How We Protect Your Data

Spribe Game ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform at spribegame.win. This Privacy Policy explains in plain terms how we collect, process, store and protect the information you share with us when you register, deposit, play or contact us.

We understand that privacy is important to our players in Pakistan. Whether you are depositing via JazzCash, placing a bet on a PSL match or spinning the reels on one of our slot games, the information generated during those interactions is handled carefully and only for the purposes described in this policy.

By creating a Spribe Game account or using any feature of our platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please discontinue use of the platform and contact our support team to close your account.

We collect information in three main ways: information you give us directly, information generated automatically when you use the platform, and information we receive from payment providers when you make a deposit or withdrawal.

Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number and the password you choose when creating your account.
• Identity verification (KYC): A copy of your CNIC, passport or other government-issued ID, and proof of your payment method ownership when requested during the verification process.
• Correspondence: Any messages, emails or chat transcripts you send to our support team.
• Responsible gaming preferences: Any deposit limits, self-exclusion requests or cooling-off settings you apply through your account settings.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and language settings.
• Usage data: Pages visited on spribegame.win, games played, bet amounts, session duration, click patterns and navigation paths.
• Transaction data: Deposit amounts in PKR, withdrawal requests, bonus activity, wagering history and account balance changes.
• Cookies and similar technologies: Session identifiers, preference cookies and analytics data as described in the Cookies section below.

We use the information we collect only for the purposes listed below. We do not use your data for anything outside this list without first updating this policy and, where required, obtaining fresh consent.

• Account management: To create and maintain your Spribe Game account, verify your identity, process login requests and keep your profile up to date.
• Payment processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and card payments, and to maintain accurate records of all financial activity on your account.
• Platform delivery: To make slots, fish games, betting markets and all other platform features available to you, including personalising your gaming experience based on your activity history.
• Bonuses and promotions: To determine your eligibility for bonuses, track wagering requirements and deliver promotional offers including cricket and PSL season promotions to qualifying accounts.
• Customer support: To respond to your queries, resolve disputes and maintain records of interactions for quality and training purposes.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, duplicate accounts and other misuse of the platform. This includes automated monitoring of unusual patterns in deposit or betting behaviour.
• Responsible gaming: To monitor play patterns that may indicate problem gambling behaviour, enforce deposit limits and self-exclusion settings, and comply with responsible gaming obligations.
• Analytics and improvement: To understand how players use spribegame.win and identify areas for improvement — for example, which games are most popular among Pakistani players, or where users encounter difficulties navigating the platform.
• Legal compliance: To meet our obligations under applicable laws, respond to lawful requests from authorities, and resolve legal disputes.

Depending on the purpose and the nature of the data, we process your personal information on one or more of the following legal grounds:

• Contract performance: Processing that is necessary to create and operate your account, process your deposits and withdrawals, and deliver the games and betting services you have signed up for. Without this processing, we cannot provide our service to you.
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention, analytics and general business improvement — where our legitimate interest in maintaining a safe and functional platform is balanced against your privacy rights.
• Legal obligation: Processing required to comply with applicable law, including identity verification requirements and the retention of financial records.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your consent. You can withdraw consent for marketing at any time by contacting support or updating your account preferences. Withdrawing marketing consent does not affect the processing we carry out on other legal grounds.

Spribe Game does not sell, rent or trade your personal data. We may share your information with the following categories of third parties, strictly to the extent necessary for the purposes described in this policy:

Payment Service Providers

When you make a deposit or request a withdrawal, we share the minimum necessary transaction details with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank — in order to complete the transaction. These providers have their own privacy policies governing how they handle your information.

Identity Verification Services

We may use third-party KYC and identity verification services to validate the documents you submit. These services process your ID information solely for verification purposes and are contractually prohibited from using it for any other purpose.

Game Content Providers

Some games on the Spribe Game platform are provided by third-party game studios. These studios may receive anonymised or pseudonymised game session data — such as bet amounts and game outcomes — for the purpose of operating the game and resolving technical disputes. They do not receive your name, contact details or payment information.

Technology and Infrastructure Partners

We use cloud hosting, security monitoring and analytics tools provided by third parties. These partners process data on our behalf under strict data processing agreements and are not permitted to use your information for their own purposes.

Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, courts or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of Spribe Game, our players or the public.

All financial transactions on Spribe Game are denominated in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, we record the following for each transaction:

• Transaction amount in PKR
• Payment method type and the last four digits or reference identifier of the payment instrument
• Date, time and transaction status
• Reason for any reversal, hold or rejection

We do not store full card numbers on our servers. Card processing is handled by PCI-DSS compliant payment processors. JazzCash and Easypaisa transactions are processed through the providers' own secure APIs — we receive only the confirmation reference and amount, not your full mobile wallet credentials.

Financial transaction records are retained for a minimum of five years in accordance with standard financial record-keeping obligations. These records may be used to resolve disputes, respond to chargebacks or satisfy requests from financial authorities.

Spribe Game uses cookies and similar technologies on spribegame.win to keep the platform working correctly, remember your preferences and understand how players use the site. Here is a breakdown of the types of cookies we use:

You can manage cookie preferences through your browser settings. Most modern browsers on Android and desktop allow you to block or delete cookies. Note that disabling essential or security cookies will prevent you from logging in or using core platform features. We do not use third-party advertising cookies.

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account data (name, contact details, login credentials): Retained for the lifetime of your account, plus 2 years after account closure.
• Identity verification documents (CNIC, passport copies): Retained for 5 years from the date of submission or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Betting and gaming history: Retained for 3 years after the last activity on the account.
• Support communications: Retained for 2 years from the date of the conversation.
• Analytics data: Aggregated and anonymised after 13 months; individual session data is not retained beyond this period.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you. If you request deletion of your account before the end of a mandatory retention period, we will close your account and restrict processing of your data but retain only the minimum information required to meet our legal obligations.

Spribe Game applies a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:

• SSL/TLS encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard TLS protocols.
• Password hashing: Account passwords are never stored in plain text. We use strong one-way hashing algorithms so that even internal staff cannot read your password.
• Access controls: Only staff members with a specific operational need can access personal data, and access is logged and reviewed regularly.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate account compromise or fraudulent use.
• Infrastructure security: Our servers are hosted in secure data centres with physical and network security controls including firewalls, intrusion detection and regular vulnerability scanning.
• Incident response: In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

While we take security very seriously, no online system can be guaranteed 100% secure. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and log out from shared devices after each session.

As a Spribe Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of your request.

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within 30 days of a valid request.
• Right to correction: If any information we hold about you is inaccurate or out of date, you can ask us to correct it. You can update most contact details directly from your account settings.
• Right to deletion: You can ask us to delete your personal data. We will do so where there is no legal obligation requiring us to retain it. Note that financial records and KYC documents may need to be retained for the mandatory periods described in Section 8 even after your account is closed.
• Right to restrict processing: In certain circumstances — for example, while a dispute is being resolved — you can ask us to temporarily stop using your data for purposes other than storage.
• Right to data portability: You can request a copy of the personal data you provided to us in a structured, machine-readable format.
• Right to withdraw consent: Where our processing is based on your consent (such as optional marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Spribe Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During the registration process, players are required to confirm their age, and identity verification may be requested to confirm this.

If we become aware that a minor has registered an account or that personal data of a minor has been collected, we will immediately close the account, delete the associated personal data and reverse any transactions where possible. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can investigate and act promptly.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When a material change is made, we will notify registered players by email and update the "Last updated" date at the top of this page. Minor clarifications that do not change the substance of the policy may be made without individual notification.

We encourage you to review this policy periodically. Continued use of Spribe Game after the effective date of any update constitutes your acceptance of the revised policy. If you disagree with any change, you should stop using the platform and contact us to close your account.

If you have any questions, concerns or requests relating to this Privacy Policy or how Spribe Game handles your personal data, our support team is available 24 hours a day, 7 days a week. We take all privacy queries seriously and aim to provide a clear, helpful response as quickly as possible.

When contacting us about a privacy matter, please include your registered email address and a clear description of your query or request so we can respond efficiently. If your query relates to a data deletion or access request, use the subject line "Privacy Request" to ensure it is routed to the right team.